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Assistance

At BEQ Technology, we care about our customers. Are you having a problem with one of our products? 

Although we have a presence in all four corners of Quebec, our support service is based at our headquarters in Sherbrooke. 

Do you have any questions? Contact our customer service anytime by phone at1 844 427-7800 phone extension 185

The goal of the online form is to be as efficient as possible, saving both time and money. This approach allows us to reduce our carbon footprint by avoiding unnecessary travel and to offer the best prices to our customers.

To verify that the issue is indeed a problem with the terminal and NOT an electrical supply issue. Is the circuit breaker in the "ON" position?
Our resources are very limited to repair these terminals, we may ask you to contact Autel directly. Details onhttps://store.autelenergy.com/fr-ca/pages/contact-us or via your Autel app > your account > contact us.
Our resources are very limited for repairing these charging stations; we may ask you to contact ChargePoint directly. Details at https://www.chargepoint.com/fr-ca/drivers/support
If your charging station is still under warranty, we may ask you to contact EVduty directly. The station should display an error code based on its flashing pattern. Details at https://evduty.elmec.ca/pages/nous-joindre
If your charging station is still under warranty, you MUST contact FLO first. Details at https://store.flo.com/pages/contact
If your charging station is still under warranty, we may ask you to contact VoltiE directly. Details at https://www.voltie.us/helpdesk/website-form-5
If your charging station is still under warranty, we may ask you to contact TechnoVE directly. Details at https://technove.ca/contact/
If your terminal is still under warranty, you MUST contact WALLBOX first. Details at https://support.wallbox.com/na/
For information purposes
Please provide us with a copy of your invoice and any photos demonstrating the problem.
Submit

Important :

Make sure you have filled in all the fields correctly so that we can provide you with the fairest quote.

The installation of a residential, commercial, or industrial charging station must be performed by approved specialists for warranty and insurance purposes. Otherwise, BEQ Technology cannot honor the warranty and will not be held liable for any breakage, fire, or other damage caused by improper or non-compliant installation, or the use of unapproved parts. Wiring and equipment standards are required and approved by the manufacturers and BEQ Technology.